On this page:

1. Skype
   1. Skype for Windows
   2. Skype for Mac
2. Elluminate Live

Skype

Download our Skype Cheat Sheet for Windows and Mac (PDF) or our short Skype Cheat Sheet for Windows (PDF)

• Downloading and installing Skype on your computer
• Set up your voicemail in Skype.
• Learn more about using Skype by visiting the User Guide tutorials or video tutorials on YouTube.
  • Is Skype down? Check the Heartbeat page.
  • Need Help? Check Skype support and FAQs, and safety advice.

Skype for Windows Cheat Sheet

1. Add a Contact by search (or Contacts > Import Contacts...)
2. Sort by Contact List: click the triangle icon to select your list
   1. Make a Contact List: Contacts > Contact Lists > Create New List... (See All Lists to get the triangle drop-down)
   2. Add a Contact to a List: Right-click on Contact > Add to List
3. Groups/Conference Calling: Like distribution lists, collects a group of people (up to 25) you frequently conference call, saved as a single Contact
4. Making an Audio Call: Select Contact, click "Call" button / Right-click Contact > Call
   1. Conference Calling: Make a Group (Save Group to Contacts) > Call Group (up to 24 people)
5. Check Settings: troubleshoot before making a call
6. Video Calling:  must have a webcam
   1. Video Calling a Group: At least one person on the call must have a Skype Premium account. 9 people max; 5 people recommended. 
7. Sending Files: one person sends, the other must accept to receive (works via chat or call)
   1. Share Screens: Share your Desktop or just a window; works only one caller at a time, but you can switch anytime
   2. Add People to add more contacts to a call (conference calling)
8. IM Text Chat
9. Change your Status Setting

Managing Calls: 

• Transfering a call (before or during the call) - Windows only
• Call forwarding - incoming calls will be forwarded even when you are not signed in to Skype

Skype for Mac Cheat Sheet

1. Add a Contact (Contacts > Add Contacts... > specify Search Options)
2. Sort by Contact List: click and drag list names to rearrange order
   1. Make a Contact List/Add Contacts: Right-click contact > Tag... > enter new List name or check List box
   2. Favorites: Star icon/Right-click Contact > Add to Favorites
3. Groups/Conference Calling: Like distribution lists, collects a group of people you frequently conference call, saved as a single Contact
   1. File > New Conversation > Name Group > Add button > Add people to this conversation.. (up to 24 people) > Add > Call
4. Making an Audio Call: Hover over Contact Status, click "Call" button / Right-click Contact > Call
5. Change your Status Setting: click icon to change status. Click your name/photo to change profile info.

Additional Mac features:

• Video Calling:  Hover over Contact Status, click "Video Call" button (must have a webcam)
  • Video Calling a Group: At least one person on the call must have a Skype Premium account. 9 people max; 5 people recommended. 
• Sending Files/Contacts: Right-click Contact > Send Files.. /Contacts... (one person sends, the other must accept to receive (works via chat or call))
• Share Screens: Double-click Contact > Plus button > Share screen... (Share your Desktop or just a window; works only one caller at a time, but you can switch anytime)
  • IM Text Chat: Double-click Contact > Enter text in box at bottom of screen
• Check Settings: Skype > Preferences > Audio/Video
• Call Forwarding: incoming calls will be forwarded even when you are not signed in to Skype

Premium Account Info

• Free vs. Premium accounts - Premium allows sharing screens and video on group/conference calls.
• Instructions for Group Video Calling on Windows and Group Video Calling on Macs (up to 9 people max, works best with 5 at most)

Elluminate Live Virtual Classroom

Elluminate Live allows instructors and students to log and use audio and text chat, including whiteboard and PowerPoint support, for distance learning and communication.

• Check your system before trying to run Elluminate (Windows and Mac compatible).
• A headset and microphone are recommended.
• More information is available on our Elluminate support page