Steps to Resolving a CARS Printing Problem

1. Check the printer itself. Make sure it is Online or Ready and no error messages appear. Turn the printer power off and then back on again.

2. In CARS go to the Utility Menu and select Printer Control.

3. Press d to Display Spooler Status.

4. Enter the CARS Spooler Printer name. This is not necessarily the same as the EdShare or Network Printer name. It will be a short, usually 4 letter name.

5. Enter the printer name and press PF1

6. Make sure the printer is not idle. If a form type is needed make sure it is loaded. 

7. If the message is "Spooler is idle", you need to start the printer from the CARS Printer Control (Utilities -> [g] Printer Control) menu using menu option [h] Start Printer.

8. If a form type is needed you will need to load a form, [g] Clear Form Type. After loading or removing a form, restart the printer using menu option [h] Start Printer

9. If the job still does not print, check Display Spooler Status again. If there are other print jobs in the queue,remove them if possible. CARS Printer Control (Utilities -> [g] Printer Control) menu and then [i] to Remove Print File.   You can remove print jobs by username.

10. If none of these work use [l] Reset Printer. This will reset the printer port as a last resort. 

11. If the job still does not print, call the Computer Help Desk (x8443).