Beginning in late January, we have experienced Blackboard outages every 4 to 5 days. Our Systems team, operating under Blackboard best practices and according to recommendations from their support technicians, made some adjustments to systems settings on February 19 in order to mitigate the risk…

Update 12:08 pm: Service in East Hall has been restored and new hardware has been installed to prevent a recurrance of this service failure. We have been alerted that network service in East Hall is currently unavailable. We are working to restore this issue and will…

Blackboard will be unavailable from 6:00 – 10:00 AM on Sunday, November 4th while our Digital Infrastructure team conducts maintenance and upgrades. No Blackboard content or services will be available during this time.

Our Computer Services and Digital Infrastructure teams will be conducting a number of upgrades, installations, and general maintenance work during the Founders Day holiday on Friday, October 12 from 8 AM until roughly midnight. During this time the following services will be unavailable:

The Office of Information Technology is beginning an 8-week maintenance campaign designed to radically strengthen the integrity of our network and systems. Maintenance will occur every Sunday night / Monday morning, beginning in the early hours of October 1. The maintenance window is scheduled for 1:00…

In order to bolster the stability of our network and services should the storms (and power outages) continue through the weekend, we will be conducting some maintenance in the early hours of Saturday, September 15, from 12:00 - 3:00 AM. We will be bringing down all…

Digital Infrastructure will be conducting some light maintenance tonight from 1 - 3 AM. Anyone connected to the network prior to the start of this maintenance should not notice any interruption in service. Users connecting to the network during this window may experience intermittent disruptions. Loss…

Today's maintenance, which began on time at 1 AM, continues to go well and according to schedule.

Update - 11:00 AM: Edshare is back up. Due to the network events early that occurred early Friday morning, Edshare will be unavailable until about noon on Friday, September 7. The extended maintenance mode is due to file system fixing and ensures that no data will be…

Our Digital Infrastructure team reports that three network events took place in the early hours of Friday, September 7. The routing protocol we use lost connections around 12:45 AM and severs were affected in two locations on campus. IT staff members were on campus within 30…

As of 5:30 PM, access to Edshare, Edweb, and Blackboard has been restored. We will continue to update as additional servers/services are brought back up. We believe that we have identified the root cause of these difficulties and will provide additional information on the problem and its…

Our Digital Infrastructure Team was alerted this morning with inconsistencies between the N7 switch and the servers. Blackboard and Zimbra are currently offline. You may experience slow connections for Edweb, Edshare, and internet usage. We apologize for the disturbance and will update you when issues are…

We are aware of current issues with Edweb login. Our teams are currently working on resolving these log in problems. We do not have an ETA but will notify when complete. Please keep an eye on blog posts and Facebook for updates. Enjoy the rest of your day.

These were the latest examples of phishing e-mails that were sent out. We apologize for the inconvenience. Please contact the Help Desk with any concerns. Example 1: Good day,

We were notified that a user on campus had their e-mail compromised. We have blocked that user and made plans to remedy their account. Please disregard any message asking for submission of personal information. We apologize for all the confusion and inconveniences.

Edshare will be rebooted to remedy permission issues. Server should be down for 10 to 15 minutes. We will inform you when system is back up.

All servers are operating normally. We are experiencing slow e-mail transactions due to server overload. Thank you for your patience.

Fondly reminiscing about IT awareness, certification, and training workshop posters from days of yore? Great news! The Office of Information Technology has created a Print Media Archive on the Computer Help Desk site for you to peruse.

Web Services will be conducting maintenance updates on all Think sites tonight,Thursday, June 14 from 10:30 PM - midnight. Intermittent downtime is expected across Think during this time period.

The Help Desk is pleased to announce our new Self-Service Portal. The Self-Service Portal allows faculty, staff and students to: Submit a request View status on open requests or work orders View past requests or work orders Request submitted through the portal will be addressed by the Help Desk…

Blackboard Java Certificate Expiring April 16th

Blackboard went down around 10:30 PM on 4/12/2012. When the user accesses the https://blackboard.stedwards.edu main login page, a status error appears instead. No ETA has been provided. We apologize for the inconvenience.

Take the quiz to find out http://academic.stedwards.edu/phishing/ Check out our phishing page in ways to protect yourself.http://think.stedwards.edu/computerhelp/internetsafetyphishing_3511

Visit the IT phishing table on Tuesday February 21stbetween 11:30am – 1:30pm in Ragsdale to enter a drawing for a chance to win a $20 iTunes gift card. The winners will be drawn that day and contacted via their St. Edwards’s email address. We will…

The email servers will be unavailable for approximately 30 minutes starting at 10 p.m. on Friday, Feb. 3. The email administrators need to do some necessary maintenance on the servers. During this time, there will be no access to email from Zimbra WebMail or any…

The System Admin group needs to take down EdShare to fix some problems. During the next 30 minutes you will not be able to access files on EdShare.

Please report any new problems to the Help Desk at 512-448-8443.

Blackboard will be down January 3 - 4 for an upgrade from Blackboard 9.1 Service Pack 4 to version 9.1 Service Pack 7.

In the next few weeks IT will be making significant upgrades to network equipment and performing application upgrades. We are upgrading our wireless capabilities which includes complete wireless coverage for the Main Building and Ragsdale. We will also be upgrading our Zimbra Mail server to…

Network Services will perform necessary maintenance over the break.

In order to fix system problems resulting from a power outage today, Blackboard and incoming email will be down tonight from 10:00 - 10:45 pm. EdWeb, the Library catalog and EdShare will also be unavailable for a few minutes during this time.

At 2:40 on 10/17 Blackboard is back up and running.

Between 8 am - 10 am on Friday, Oct. 14th, the Digital Infrastructure group will be performing maintenance on our authentication server (LDAP). During this time there may be 10 minutes when you are unable to log into Blackboard, Zimbra webmail and EdWeb. If you…

It is important that Faculty and Staff Outlook 2010 users set their calendar not to archive to make sure all calendar entries stay on the server and not download to the archive file on their computer. To set your calendar not to archive take the…

Since the start of the semester you may have noticed that the teacher’s stations in all the classrooms have been upgraded to Windows 7 and Office 2010. If your PowerPoint presentations are not loading correctly using the PowerPoint 2010, such as links not loading or…

Do you have an iPad? Do you use Blackboard for classes? If so, you can access Blackboard on your iPad by using the Blackboard Mobile Learn app! You can view documents, post to discussions and post to blogs, wikis or journals.

Blackboard will be down for approximately one hour for maintenance.

In a continuing initiative to improve the reliability of the St. Edward's University network, IT will be rearchitecting Internet access during the Aug. 5-7 weekend. Starting Friday night at 10 p.m. and continuing through Sunday, Internet access will be interrupted for up to 2 hours…

Blackboard 9 Summer Classes and Enrollment Blackboard 9 has arrived! All courses for Summer and Fall 2011 are loaded on the Blackboard 9 system. Student enrollment for Summer has also been loaded. Go to http://bb9.stedwards.edu for summer classes. What’s happening to Blackboard 8? Blackboard 8 will remain…

Changes in Zimbra Web Mail On Good Friday the Digital Infrastructure team upgraded our Zimbra mail server to version 7.1. As a result of that upgrade we have noticed an issue with performance of Zimbra Web Mail when using Internet Explorer 8 or 9. Checking your…

It's Library Week!!! We will be doing equipment demonstrations and Final Cut Pro exhibitions in Scarbourgh-Phillips Library in concurrence with the Library Website Launch today 4pm-6pm. Drop by. Partake in refreshments. Student workers welcome. Your support will be much appreciated!

Maintenance onBlackboard server is scheduled. There will be intermittent 5-10 minute between 10pm-Midnight.

Email issues appear to be resolved at this time. Email administrators will be closely monitoring the servers to avoid a recurrence of the problem. The problems began when someone answered a phishing email and became a spam bot. Ultimately over 3 million messages were spawned…

Please resend your email to insure the recipient receives the email.

Email is back up however the process of receiving email will be slow due to an over load on the server. Please be patient and email will start to come to your inbox.

Need to replace a bad switch in Doyle Hall.

Telecommunications is currently working on moving physical infrastructure for the Teresa Hall network. ETA of completion is noon.

Elluminate will be down Monday, March 14 - Friday, March 18. We will be upgrading the Elluminate server to enable us to install the latest plug-in to Blackboard 9.

Computer Services will be installing new hardware, an upgraded operating system and upgraded Informix database on Saturday. The changes will not affect the look or functionality of CARS (Jenzabar-CX) or EdWeb. During the 8:00 am - midnight outage there will be no access to: Student EdWeb Faculty/Staff…

A restart of the Samba service is necessary. The 5 minute outage at 1:00 am will effect : anyone logging into the 24/7 labs anyone trying to access files on EdShare anyone saving files to EdShare at 1:00 am

Students, staff or faculty are not able to log into library, lab and classroom computers. If you are already login you should not be effected. On faculty and staff office computers you should be able to login but it will take a long time to…

On Saturday, Feb. 19 from 4 to 5 a.m. there will be intermittent 5-10 minute outages for the following services:

The university's Internet Service Provider, XO, has announced an emergency maintenance outage for tonight between 10 pm and midnight. The impact on university access to the internet should be brief with outages limited to around a minute. Students on campusStudents on campus should be prepared to…

Any faculty, staff or student can use the IT web site to find out where supported software applications are installed in computer labs and classrooms on campus.

We have made, and continue to make, substantial investments to ensure that SEU’s server and network infrastructure is as reliable aspossible.

An upgrade to our email server is scheduled Feb. 6 from 6-8 am. During this time there will be no access to SEU email via Zimbra Webmail, Outlook, Mac Mail, or any mobile application. You will not be able to send email from an SEU…

As a new semester begins I wanted to remind students and faculty about the availability of Blackboard classes. All classes from the official course catalog (available on EdWeb) are automatically loaded into Blackboard with a status of unavailable. Those courses are immediately available to faculty,…

For Faculty and Staff Only: If you have recently changed your password in EdWeb and you use Outlook as your email client you must also update your password in Outlook. Outlook will not prompt you to update your password, therefore follow these steps to change your…

Something is wrong with your computer. You’re not certain what the problem is, but you know you could use some help with getting it fixed. Calling the Help Desk might be your best solution to resolve the problem. But, you are short on time because…

Have you been sent an email informing you are reaching your Mail Quota from postmaster@stedwards.edu? These steps will help you learn what to do when this happens to your email account.

Think is a hub that will consolidate information about the university's schools and programs, offices, services and community into one convenient place. Think features include:

Accessing Email from Home

During this 60 minute outage you will be unable to log into Blackboard, Email, EdShare or EdWeb or any other server that requires authentication.

Instructional Technology will be hosting a training workshop on Second Life for teaching and learning on Sept. 15 from noon-1:30 p.m. Faculty who have previously used Second Life for teaching and learning will be present to discuss their experiences. Come and learn how this 3-D…

REAL TIME VIRTUAL CLASSROOM COMMUNICATION WORKSHOPS When: September 14 and September 16, 2010 from 10:00am – 11:30am in Moody Hall room 309 The REAL TIME VIRTUAL CLASSROOM COMMUNICATION workshop will give you some insight in the use of Skype, Elluminate, and iChat technologies.

If you need to make an edit to an existing meeting that was imported from Oracle Calendar it is best to delete the meeting and recreate the meeting with the changes you need to make and re-add the invitees. Changes to meetings could include: changing…

It's the start of a new semester and I want to remind all faculty who use Blackboard in their classes to please make their courses available to students. By default all Blackboard classes are unavailable to students. When course materials are ready the instructor needs…

For students and community members with personal computers at home*, one key aspect of keeping your personal computer properly protected and maintained is periodically installing high-priority operating system updates. Whether you own a Windows PC or a Mac, both require important updates to your computer’s operating…

Shortly before the Spring 2011 semester begins, St. Edward's University will debut three new web products — think.stedwards.edu, onestop.stedwards.edu and an enhanced www.stedwards.edu. Consisting of two sites and one portal, these products are designed to serve distinctly different audiences and purposes. The new www.stedwards.edu will focus…

Starting July 12th I.T. will be offering trainings on Zimbra Calendar, Outlook Calendar, and iCal to help all faculty and staff get prepared for the calendar transition because on July 26th starting at 5pm Oracle Calendar will be frozen so no new appointments will be…